Returns, Refund and Warranty Policy

At CG Precision, we stand behind the quality of our precision-engineered automotive products. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Eligibility for Returns

  • In general, products may be returned within 30 days of delivery, subject to the following:
    • Items must be new, unused, uninstalled, and in original packaging
    • Products showing signs of installation, wear, damage, or modification are not eligible for return
    • Return shipping cost to be paid by the buyer

Non-Returnable Items

The following items are not eligible for return:

  • Installed or used products, including but not limited to all valve controller and electronic products
  • Products not in original packaging
  • Items returned after the 30-day return window

Return Process

  • Customers must inspect the product upon delivery and notify us of any shipping damage, missing parts, or non-functioning product within 30 days of delivery. Products that have been installed are not eligible for return unless determined by us to be defective. After 30 days from delivery, any product issue will be handled under the applicable warranty, if any. Warranty claims must be submitted during the warranty period and must include proof of purchase, photos or video of the issue, and installation details. We reserve the right to troubleshoot, inspect, repair, replace parts, or replace the product before issuing any refund.
  • Customers must contact us before returning any product
  • Return authorization may be required before shipment
  • Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival
  • Products that have been opened are subject to a 20% restocking fee

Refunds

  • Refunds are available for eligible returns received in new, unopened condition
  • Once the returned item is inspected and approved, the refund will be processed
  • Refunds are issued to the original payment method only
  • Shipping charges are non-refundable
  • A 20% restocking fee may be deducted from the refund amount

Refund Processing Time

  • Approved refunds are typically processed within a few business days after inspection
  • Depending on your payment provider, it may take additional time for the amount to reflect in your account

Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us as soon as possible after delivery
  • Provide multiple clear photos of the damaged product and packaging
  • We will evaluate the issue and assist with a replacement or refund where applicable
  • If troubleshooting cannot resolve the issue, we may require the product to be returned for inspection. The customer is responsible for return shipping unless the product is determined by us to be defective.
  • If the product is confirmed defective and the issue was not caused by improper installation, misuse, modification, damage, or failure to follow the instructions, we will reimburse reasonable return shipping costs or provide a prepaid return label, at our discretion.
  • If the product is found to be working properly or the issue is caused by installation error, misuse, damage, or modification, the customer will be responsible for all shipping costs and the product may be returned to the customer at the customer's expense.Β 

International Returns and Warranty Claims

  • For international orders, the customer is responsible for all shipping costs, customs duties, taxes, brokerage fees, insurance, and packaging costs associated with returning the controller to us for inspection. If the controller is confirmed by us to have a covered defect, we will provide a replacement controller under the limited warranty. International return shipping, duties, taxes, brokerage fees, labor, installation, removal, reinstallation, and related costs are not reimbursed unless expressly approved by us in writing.
  • We do not send replacement controllers internationally until the original controller has been returned and inspected, unless we choose to do so in our sole discretion.

Cancellations

  • Orders canceled after confirmation may not be eligible for cancellation if they have already been processed or shipped
  • Customers will be notified regarding order status and eligibility

Exchanges

  • Exchanges are currently not offered
  • Customers may return eligible items and place a new order if needed

Limited Warranty Coverage

  • We warrant to the original purchaser that our products will be free from defects in materials and workmanship under normal use and proper installation for a period of one year from the date of delivery, unless a different warranty period is stated on the product page or invoice.
  • This is a limited warranty. It is not a satisfaction guarantee, trial period, or unconditional return policy.
  • The customer must inspect the product upon delivery. Any claim that the product was received damaged, incomplete, defective, or non-functioning must be reported to us within 30 days of delivery. Claims submitted after 30 days from delivery will be handled under this limited warranty, if applicable.
  • Before any warranty remedy is provided, the customer must cooperate with reasonable troubleshooting. This may include providing proof of purchase, photos, video, installation details, wiring information, error messages, voltage readings, and any other information reasonably requested by us.
  • We do not issue refunds or ship replacement controllers solely based on a customer’s statement that the product does not work.
  • If, after inspection, we determine that the controller has a covered defect in materials or workmanship, our sole obligation will be to provide a replacement controller.
  • Replacement of the controller does not extend or restart the original warranty period unless required by law or agreed by us in writing.

  • This limited warranty does not cover damage, failure, or malfunction caused by:

    • Improper installation or wiring
    • Incorrect voltage, reverse polarity, power surge, short circuit, or improper grounding
    • Use with incompatible equipment
    • Misuse, abuse, neglect, accident, or physical damage
    • Water damage, moisture, corrosion, heat damage, or exposure to unsuitable environments
    • Modification, tampering, opening the controller housing, attempted repair, or alteration
    • Failure to follow installation instructions, product documentation, or safety warnings
    • Normal wear and tear
    • Damage during return shipping due to improper packaging

Important Notes

  • CG Precision does not assume responsibility for items lost or delayed by shipping carriers
  • Customers must contact the shipping provider directly for carrier-related claims

If you have questions regarding returns or refunds, please contact us at sales@cgprecision.com.